A summary of the most common questions asked by our customers when they are getting started.
What sets Urban SDK apart from competitors?
A: Urban SDK is a user-friendly platform that offers actionable insights for speeding and traffic concerns without specialized technical skills. It's ideal for enabling decision-makers and technical staff to collaborate across different municipal departments like public works, transit, and law enforcement to manage network operations and safety.
What are the most common use cases?
A: Insights users are most commonly addressing Public Speeding Complaints, validating Traffic Calming requirements, planning greater Bike and Pedestrian Safety, planning for Congestion Management, Transit, and more broad transportation planning studies when speed, socioeconomic and roadway characteristics data is necessary.
How do I add my team?
A: You can invite users and set their permissions in Settings. For instructions on inviting users to your share workspace please review Managing Workspace Settings.
What is the best browser to use when working in Workspace?
A: We’re compatible with modern browsers Chrome, Edge, Firefox, Safari. We are not compatible with IE 11 or older.
What support does Urban SDK provide?
A: Urban SDK will train you during the onboarding process through one of our dedicated customer success representatives. We offer bi-weekly webinar training for all customers.
Register for an upcoming live training webinar.
We also have a Professional Services team that consists of engineers, planners, and data scientists who can help you with data applications.